App Support

Need help with the Ecoflink app? Email mail@ecoflink.no or call +47 92527813. We usually reply within one working day.

Logging in

Enter your email address and we’ll send you a 6-digit code. There’s no password. No code? Check your spam folder, wait a minute and tap Resend code. Codes expire after 5 minutes.

Collecting reuses

• At the till: when you get a bag, give staff the email on your Ecoflink account so they can link the bag to you. Every time that bag is scanned after that, you collect a reuse automatically.
• At a return booth:return the bag, then scan the QR code on the booth screen with the app’s Scan tab (or your phone camera) to collect your reuses. The code is valid for 30 minutes.

Redeeming rewards

Each store sets its own rewards. When you have enough reuses, open the store in the app, tap the unlocked coupon and show the voucher code to staff. Redeeming a coupon resets your progress at that store; your lifetime reuses are kept.

Your account and data

Read how we handle your data in our privacy policy and the terms of use. You can delete your account at any time in the app under Profile.